FAQ

Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out!

Where can I have my hearing aids reprogrammed or adjusted?

Hearing aids now offer remote programming, allowing adjustments from anywhere worldwide. Contact one of our representatives for more information. Alternatively, you can visit any local office for in-person adjustments.

Is international shipping an option?

Yes, we provide international shipping. International shipping fees will be applied.

What is the trial period for my new hearing aids?

You can enjoy a 60-day trial period with a 100% money-back guarantee.

How can I submit my hearing test?

Hearing tests can be submitted directly on our website when you place an order. Alternatively, you can send your hearing test to support@auddirect.co.

Can I finance my hearing aids?

We offer financing options through various lenders. Please contact one of our representatives for information on current financing offers.

What is the expected delivery time for my hearing aids?

Please allow 5-7 business days for your hearing aids to arrive.

Where should I go for warranty services?

Our representatives will guide you through the warranty process. Contact them for assistance.

Are there any hidden fees I should be aware of?

There are no additional taxes on medical equipment, and we do not impose any hidden fees.

Why should I consider buying online instead of locally?

Advancements in hearing aid technology require fewer aftercare adjustments for optimal performance. When you purchase online, you benefit from industry expertise and significant cost savings compared to local options. You always have tele-health options that work within your schedule.

How can I contact a representative for further questions?

Our representatives are available Monday through Friday, from 9 AM to 5 PM Central Time. For assistance after hours, please reach out via email, our online chat, or the contact form on our website, and a representative will respond promptly.